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Measuring and Improving Patient Satisfaction, by Patrick J. Shelton
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Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.
- Sales Rank: #2985899 in Books
- Brand: Brand: Aspen Pub
- Published on: 2000-06-15
- Original language: English
- Number of items: 1
- Dimensions: 1.29" h x 6.60" w x 9.26" l, 1.98 pounds
- Binding: Hardcover
- 510 pages
- Used Book in Good Condition
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